Contact Us

We'd rather answer a question before we stitch than fix a piece afterwards, so please do ask.

About an existing order

Reply directly to your order confirmation email. It reaches us with your order number and items already attached, which is the fastest route to an answer.

Include your order number and, if something's wrong with a piece, a photo. Photos let us judge the problem and start a remake in the same reply instead of asking you for one.

Before you order

Ask us about anything you're unsure of — how a name will fit within the character limit, how a colour reads against a gingham, which size to take if you're between two. An unusual layout is worth a conversation first, because a personalized piece can't be exchanged afterwards.

What we can help with

• Order status, tracking and delivery
• Personalization, spelling and layout questions
• Sizing and fit
• Problems with a piece — see our Return & Refund Policy
• Larger orders for a family, a team or an event

When we reply

We answer during workshop hours, Monday to Friday. If you write over a weekend, expect an answer on the next working day.