Contact Us
At Vivian Clothing, we believe exceptional customer service is just as important as exceptional products. Whether you have a question about a recent order, need help selecting the perfect product, or want to explore custom bulk order opportunities, our dedicated support team is here to help you every step of the way.
How to Reach Us
The fastest way to get in touch with our team is by email. We strive to provide thoughtful, detailed responses to every inquiry we receive.
- Email: [](mailto:)
- Business Hours:
- Average Response Time: Within
For the fastest resolution, please include your order number (if applicable) and a clear description of your question or concern in your initial email. Attaching photos is helpful when reporting product issues.
Our Headquarters
Vivian Clothing is operated by , based in , . While we do not operate a walk-in retail location, all correspondence can be directed to our mailing address below.
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Order-Related Inquiries
Every item is made to order specifically for you. If your question is about an existing order, we can help with the following:
- Order Status & Tracking: Need an update on your shipment? Include your order number and we will provide the latest tracking details. You can also visit our Track Your Order page for step-by-step instructions.
- Order Modifications: If you need to change your shipping address or modify an order, please contact us as soon as possible. We can make changes before the order enters production.
- Cancellations: Orders can be cancelled within 12 hours of placement, provided they have not yet entered production. Once production begins on your custom item, cancellation is no longer available.
Product Questions
Not sure which size to choose? Wondering about the difference between our product options? Our team has in-depth knowledge of every product in our catalog and is happy to help you make the right choice. Common product questions include:
- Material composition and durability
- Size recommendations and fit guides
- Care and maintenance instructions
- Custom design inquiries and personalization options
- Color accuracy and printing processes
Returns, Replacements & Refunds
We stand behind the quality of every product we sell. If your item arrives damaged, defective, or does not match your expectations, we will make it right — our "No-Charge" Guarantee covers any defects, printing errors, or shipping mistakes on our part. For full details on our return process, eligibility, and timelines, please review our Return & Refund Policy.
Custom & Bulk Orders
Planning a community event, corporate function, or patriotic celebration? We offer competitive pricing on bulk and custom orders for businesses, organizations, event planners, and government agencies. Reach out to our team with details about your requirements, including:
- Desired products and quantities
- Required delivery date
- Any customization needs (logos, text, special designs)
We will respond with a personalized quote within 1 – 2 business days.
Feedback & Suggestions
Your feedback shapes the future of Vivian Clothing. Whether it is a new design idea, a feature request for our website, or a suggestion on how we can improve, we genuinely want to hear from you. Every piece of feedback is reviewed by our team and helps us deliver a better experience for all our customers.
Thank you for being part of the Vivian Clothing community. We look forward to hearing from you!