Track Your Order

Because every piece is made after you order it, your order moves through a making stage before it moves through the post.

The stages

1. Ordered. We've received your order and your personalization details. You'll get a confirmation email straight away — keep it, it's also the fastest way to reach us.

2. In the workshop. Your piece is queued and stitched on our machines, then trimmed and checked. This is the 3–5 business day production window.

3. Shipped. Your piece leaves the workshop and you get a second email with a tracking link. The carrier's tracking updates as it moves.

4. Delivered. The estimated delivery window for your address is shown at checkout and in your shipping email.

If tracking hasn't updated

Carrier scans can lag by a day or two, especially just after pickup and over weekends — a quiet tracking page usually means the parcel is moving, not lost. If it hasn't moved for several business days, reply to your order confirmation email and we'll chase it.

If you didn't get an email

Check spam and promotions folders first. If it isn't there, the address may have a typo — write to us and we'll confirm the order and resend.