Return & Refund Policy

Every Vivian Clothing piece is embroidered to order with the name you give us. It cannot be restocked, resold or given to anyone else — which shapes everything below.

If we got it wrong, we fix it — free

If the piece is defective, the embroidery is wrong, the design isn't what you ordered, or we sent the wrong size, we remake and reship it at no charge. You don't return the original.

• Tell us within 30 days of delivery.
• Reply to your order confirmation email with a photo of the issue and your order number.
• We review quickly and, if it's on us, start the remake immediately.

If you got it wrong, we still help

We can't refund a personalized piece that was stitched exactly as typed — including a misspelled name or a size you chose. What we can do is offer a discounted remake so you end up with the piece you actually wanted. Just ask.

What we can't accept

• Change of mind on a personalized piece.
• Size exchanges, since each piece carries a name.
• Items that have been worn, washed or altered.
• Claims made more than 30 days after delivery.

Cancellations

You can cancel for a full refund any time before your piece goes on a machine — usually within about a day of ordering. After stitching starts, the materials are already committed to your name and we can no longer cancel.

Refunds

Approved refunds go back to the original payment method. Your bank decides how quickly it appears, typically within a few business days of us issuing it.