Return & Refund Policy

At Vivian Clothing, every item is printed on demand specifically for you. Because we do not maintain a warehouse of pre-printed stock, each piece is unique to your order. While this means we cannot "restock" items, we are committed to ensuring you are 100% satisfied with your experience.

1. Our Commitment: The "No-Charge" Guarantee

If we make a mistake, we fix it. Any defects, printing errors, or shipping mistakes on our part will result in a full replacement at NO COST to you.

2. Eligibility for Replacement or Refund

We are happy to replace your order or issue a refund if:

• The product is flawed, damaged, or has missing items.

• The print quality is faulty.

• The product you received is significantly different from what was presented on our website.

How to claim: Please email us at [](mailto:) within 30 days of receiving your order. You must include:

• Your order number.

• Clear photos of the product received (including detailed shots of the error/damage).

• A brief description of the issue.

Our customer care team will review your claim. If approved, we will either send a replacement or issue a full refund.

3. Support for User Errors

We understand that sometimes mistakes happen during the ordering process (e.g., wrong size, color, or custom text typo).

• Because items are custom-made, we typically do not accept returns for these reasons.

• However, we want you to love your gear. In these cases, we offer to remake the item with your corrected modifications. We only ask that you cover a portion of the production and shipping costs.

4. When We Cannot Accept Returns or Refunds

To maintain our quality and service, we cannot offer refunds or returns if:

• You "changed your mind" (as each item is custom-printed for you).

• The item has been worn, washed, or altered.

• The item does not have its original tags.

• The item was purchased as a Final Sale or during major holiday promotions (e.g., Black Friday, Christmas, Halloween).

5. Return & Exchange Process

Important: Please do NOT return the package to the address listed on the shipping label. Returns sent without our prior authorization will not be accepted.

• Request: Contact us via our Contact page or email with your concerns.

• Authorization: Once your claim is granted, we will provide you with the correct return address.

• Shipping: You are responsible for the shipping costs of returning the item. Shipping costs are non-refundable.

• Proof: Please send us a copy of the mailing label/receipt once you have dropped the package at the post office. Note: Depending on your location, returns can take 1 – 3 months to reach us. We cannot guarantee receipt of your returned item.

6. Refund Timelines

If a refund is approved, it will be processed back to your original payment method.

• If you haven't received your refund yet, please check your bank account again.

• Contact your credit card company or bank; it may take some time (usually 3 – 7 business days) before your refund is officially posted.

Contact Us

Our support team is here to help. Contact us at [](mailto:) with your order number for personalized assistance. You can also review our FAQ page for answers to common questions, or visit our Contact Us page for additional ways to get in touch.