Privacy Policy

Effective Date: March 1, 2026 | Last Updated: March 1, 2026

At Vivian Clothing (operated by , "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes in detail how we collect, use, disclose, and safeguard information when you visit our website, place an order, or interact with us in any capacity.

By using our website or making a purchase, you consent to the data practices described in this Privacy Policy. If you do not agree with these practices, please discontinue use of our website.

1. Information We Collect

We collect information in several ways when you interact with Vivian Clothing:

1.1 Information You Provide Directly

• Order Information: When you place an order, we collect your full name, email address, shipping address, billing address, and phone number.

• Payment Information: Credit/debit card details, PayPal account information, or Apple Pay credentials. Note: Payment data is processed directly by Stripe and is never stored on our servers.

• Communications: When you contact our support team, submit a product review, or respond to a survey, we collect the content of those communications along with your contact details.

1.2 Information Collected Automatically

• Device & Browser Data: IP address, browser type and version, operating system, device type, screen resolution, and language preference.

• Usage Data: Pages visited, time spent on each page, click patterns, referring URLs, and navigation paths through our website.

• Location Data: Approximate geographic location derived from your IP address (city/region level; we do not track precise GPS location).

1.3 Cookies & Tracking Technologies

We use cookies, pixel tags, and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and deliver relevant content. You can manage your cookie preferences through your browser settings. Disabling cookies may limit certain functionality on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process, produce, ship, and deliver your orders, and to communicate order status and tracking information.

• Customer Support: To respond to your inquiries, resolve issues, and provide personalized assistance.

• Website Improvement: To analyze usage patterns, identify technical issues, and improve our website's functionality, design, and user experience.

• Marketing Communications: To send promotional emails about new products, sales, and special offers. You may opt out at any time by clicking the "unsubscribe" link in any marketing email.

• Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.

• Legal Compliance: To comply with applicable laws, regulations, legal processes, or government requests.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: We share necessary information with trusted third-party vendors who assist with payment processing (Stripe), shipping and logistics, email delivery, website analytics, and customer support tools. These providers are contractually obligated to protect your data and use it only for the services they perform on our behalf.

• Legal Requirements: We may disclose information when required by law, subpoena, court order, or to protect the rights, property, or safety of Vivian Clothing, our customers, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of company assets, customer data may be transferred as part of the business transaction. You will be notified if your data becomes subject to a different privacy policy.

4. Data Security

We implement robust, industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS (256-bit encryption).

• PCI Compliance: Payment processing is handled by Stripe, a PCI DSS Level 1 certified provider — the highest level of security certification in the payments industry.

• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions.

• Regular Audits: We conduct periodic reviews of our data collection, storage, and processing practices to identify and address potential vulnerabilities.

While we take every reasonable precaution to protect your data, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, customer service, legal compliance, and dispute resolution. Order records are typically retained for 7 years for tax and accounting purposes. You may request earlier deletion of your data (see Your Rights below).

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Correction: Request that we correct inaccurate or incomplete personal data.

• Right to Deletion: Request that we delete your personal data, subject to legal retention requirements.

• Right to Portability: Request a copy of your data in a structured, machine-readable format.

• Right to Opt Out: Unsubscribe from marketing communications at any time.

• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.

To exercise any of these rights, contact us at [](mailto:). We will respond to your request within 30 days.

7. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. As noted above, Vivian Clothing does not sell personal information.

8. Children's Privacy

Our website is not directed at individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will delete that information promptly.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

(Vivian Clothing)

,

Email: [](mailto:)